Didarra Cancellation & Return Policy

1.1 At Didarra, we want you to love everything you get from us. But if for any reason you're not satisfied with your order or you simply change your mind, this policy explains how you can return your item(s) and receive a refund.

1.2 This Cancellation and Returns Policy sets out your rights when returning items, whether you're changing your mind, have received the wrong item, or there’s a problem with your order.

1.3 This policy forms part of our broader Terms & Conditions and should be read alongside them. Any terms not defined here carry the same meaning as in the Terms & Conditions.

1.4 We take your privacy seriously. To understand how your data is handled, please refer to our Privacy Policy.

2.1 You may cancel your order for any reason within 14 calendar days from the day you—or someone you nominate (not including the delivery company)—receive your item(s).

2.2 If your order contains multiple items delivered separately, the 14-day window starts from the day the last item is delivered.

2.3 You do not need to give a reason for the cancellation—just notify us within the timeframe above.

2.4 To cancel, see Section 5 ("How to Cancel").

2.5 You cannot return Products that:

• Have been customised or personalised in any way;
• Were sealed for hygiene reasons and have been opened;
• Are mixed inseparably with other goods after delivery;
• Were bought for commercial, trade, or resale purposes.

3.1 You can also cancel your order if:

• We’ve changed the product or our terms and you disagree with them;
• There was a clear pricing or description error and you no longer wish to proceed;
• We suspend the product for more than 30 days due to technical issues;
• There’s a significant delay in delivery;
• Or if you have a legal right to do so because of something we did wrong.

3.2 In such cases, we will refund you in full, subject to deductions allowed by law (see Section 7).

4.1 If your item is damaged, defective, or not as described—and we cannot fix or replace it—you can cancel your order and receive a full refund (including delivery fees and reasonable return costs). More details are available in our Terms & Conditions.

To cancel an order or request a return on Didarra, you must have a registered user account. From your Orders page, you will be able to cancel eligible orders or file a return request—provided the cancellation or return window is still open.

If you checked out as a guest (i.e., without creating an account), please contact our support team. We will guide you through the steps needed to cancel your order or request a refund manually.

For assistance, reach out via support@Didarra.com.

6.1 After cancelling, you must return your items within 3 calendar days of letting us know.

6.2 Return instructions:

• Please use the original packaging. If unavailable, pack securely with materials that protect the item.
• Use the prepaid return label provided in your package. If you did not receive one, contact support for assistance.

6.3 If you return an item because:

6.4 Items bought on Didarra must be returned via the platform. We do not accept returns at any pop-up or physical stores we may operate.

7.1 Refunds will be processed after we:

• Receive your returned item; or
• Receive proof that you’ve shipped it back—whichever comes first.

7.2 Refunds will not be issued for:

7.3 We may reduce your refund if the item shows signs of use beyond what is reasonable to inspect its features or fit (like you would in a store).